Contact Us
Address
2710 Supply Ave. Los Angeles, CA 90040
Phone number
323.869.1700
Fax
323.869.1788
Frequently asked questions
What is my pricing & stock availability?
View pricing and stock availability by logging into your mirrorhome.com account. If you don’t have a trade account please register here.
How do I get a custom quote?
Please email customerservice@mirrorhome.com or customize standard product with the ‘get a custom quote feature’ (must be logged in). You can also contact us through the website here.
What’s the status of my order?
Please email customerservice@mirrorhome.com. Please include your Purchase Order Number along with our Sales Order / Invoice Number.
Can you give me tracking for shipments?
Please email customerservice@mirrorhome.com. Please include your Purchase Order Number along with our Sales Order / Invoice Number.
When will I receive my order confirmation and how do I pay?
You will receive your order confirmation within 1-2 business days that will include freight costs. You will be sent a CC authorization form (if under $5000). You may also send funds via check or wire.
I can’t log in to my mirrorhome.com account. How do I reset my password?
Please select forgot password on the log in page. If you do not receive an email please contact customerservice@mirrorhome.com or through the website here.
What are your payment methods?
Check, Wire or Credit Cards (if order is under $5000)
How do I request a freight quote?
Please email customerservice@mirrorhome.com. You can also contact us through the website here.
How do I get a copy of my invoice?
Please email customerservice@mirrorhome.com. Please include your Purchase Order Number along with our Sales Order Number.
What’s the cost for finish samples/finish boxes?
$5 each or you can order a set for $65. You can order through your mirrorhome.com account or by contacting customerservice@mirrorhome.com. You can also contact us through the website here.
How long is my custom quote valid for?
90 Days
How long are freight quotes are valid for?
30 days
Can we expedite an order?
Yes, please email customerservice@mirrorhome.com. Please include your Purchase Order Number along with our Sales Order / Invoice Number.
Can you ship to a residence?
Yes
How to get wholesale pricing?
Qualifying trade accounts can access wholesale pricing by placing a onetime order of $4,000 of standard product.
Do custom orders qualify for wholesale pricing?
No, custom does not count towards the wholesale minimum.
What is the lead time for custom orders?
Please email customerservice@mirrorhome.com or customize standard product with the ‘get a custom quote feature’ (must be logged in). You can also contact us through the website HERE. Once the project has been reviewed we can advise an accurate custom lead time.
How do I revise my shipping address?
Please email customerservice@mirrorhome.com. Please include your Purchase Order Number along with our Sales Order / Invoice Number.
What are your Will-Call hours?
Monday - Friday 7:30am - 4:00pm PST
How do I file a claim for damaged items?
Please email customerservice@mirrorhome.com. Please include your Purchase Order Number along with our Sales Order / Invoice Number.
Do you show at furnishing markets?
Yes, we show product at the Atlanta, Dallas, and High Point Furniture markets. Please email customerservice@mirrorhome.com for more information or to schedule an appointment.
How do I locate my local sales rep?
Please email customerservice@mirrorhome.com or through the website here.